Introduction
Zedfo Partner ("App") is operated by Zedfo ("we," "us," or "our"). This Privacy Policy applies to all users of the Zedfo Partner mobile application, including merchants, vendors, and sellers who register and operate a store through our platform.
We are fully committed to handling your personal and business information with the highest standards of security, transparency, and integrity. This policy has been written to be easy to understand while covering everything you need to know about how your data is managed.
Information We Collect
We collect only the information that is necessary to provide, operate, and improve our services.
2.1 Information You Provide Directly
| Data Type | Examples |
|---|---|
| Identity Information | Full name, business name, profile photo |
| Contact Information | Email address, phone number |
| Business Information | Store name, store address, business type, operating hours |
| Product Information | Product names, descriptions, prices, images, categories |
| Payment Information | Bank account details, payment method details for receiving earnings |
| Government-Issued ID | Where legally required for seller verification |
2.2 Information We Collect Automatically
When you use the App, certain information is collected automatically to ensure the App functions properly and securely:
- Device Information — Device model, operating system version, unique device identifiers, and mobile network information.
- Usage Data — Pages and features accessed, time spent in the App, interaction logs, and crash reports.
- Log Data — IP address, timestamps, App errors, and diagnostic information.
- Location Data — General location data (city/region level) to support store setup and delivery zone configuration, only when permission is granted by you.
- Notification Data — Records of notifications sent and their delivery status for order management purposes.
2.3 Information from Transactions
When orders are placed through your store, we collect order details, items sold, quantities, and transaction values; order status updates, including acceptance, preparation, and cancellation records; and payment transaction records and payout histories.
How We Use Your Information
We use the information we collect for the following specific and legitimate purposes:
3.1 Account Management
To create, verify, and maintain your Zedfo Partner account; to authenticate your identity and prevent unauthorized access; and to communicate important account-related updates and alerts.
3.2 Store & Product Operations
To enable you to set up and manage your store on the platform, to process and display your product listings after verification by the Zedfo Product Team, and to manage your store's availability status and operational settings.
3.3 Order Processing
To send you real-time notifications for new orders, to display complete order details so you can fulfill orders accurately and on time, and to record and track cancellations and refunds.
3.4 Payments & Earnings
To process your earnings from completed orders, to manage and record payouts to your registered payment method, and to generate transaction histories and financial summaries for your reference.
3.5 Safety & Security
To detect, investigate, and prevent fraudulent, abusive, or illegal activity; to enforce our Terms and Conditions and platform policies; and to protect the integrity of the platform and all its users.
3.6 Service Improvement
To analyze usage patterns and improve the App's features and performance, to conduct internal research and product development, and to troubleshoot technical issues and resolve bugs.
3.7 Legal Compliance
To comply with applicable laws, regulations, and legal obligations; to respond to lawful requests from regulatory or governmental authorities; and to establish, exercise, or defend legal claims when necessary.
Data We Do NOT Collect
We believe in collecting only what is necessary. We do not collect:
- Sensitive personal data such as racial or ethnic origin, political opinions, or religious beliefs unless explicitly required by law.
- Children's personal information. Zedfo Partner is not intended for individuals under the age of 18.
- Any data beyond what is required for the features described in this policy.
Third-Party Data Sharing — Our Strict Policy
5.1 Limited Disclosure Circumstances
The only circumstances under which we may share your information are:
- Legal Obligations — When required by applicable law, court order, or governmental authority, we may disclose the minimum information necessary to comply.
- Safety & Fraud Prevention — In cases where we believe disclosure is necessary to protect the safety of our users, prevent fraud, or protect our platform from abuse.
- Business Transfers — In the unlikely event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, and you will be notified in advance.
- With Your Explicit Consent — In any other case, we will only share your data if you have provided clear and informed consent.
5.2 Internal Service Providers
We may work with carefully selected internal technical service providers (such as hosting and infrastructure providers) who process your data strictly on our behalf, under binding data processing agreements, and solely to support the operation of the Zedfo platform. These providers are not permitted to use your data for their own purposes.
Data Storage & Security
6.1 Where Your Data Is Stored
Your data is stored on secure, encrypted servers. We take all reasonable technical and organizational measures to protect your information from unauthorized access, loss, alteration, or disclosure.
6.2 Security Measures
Our security practices include:
- Encryption — Data is encrypted both in transit (using TLS/SSL) and at rest.
- Access Controls — Only authorized Zedfo personnel with a legitimate need have access to your data.
- Regular Audits — We conduct regular security reviews and vulnerability assessments.
- Authentication — Secure login protocols to prevent unauthorized account access.
6.3 Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. If you delete your account, your active personal data will be removed from our systems within a reasonable timeframe. Certain data may be retained for a limited period where required by applicable law, financial regulations, or for the resolution of disputes.
Your Rights & Choices
You have meaningful rights over your personal data. These include:
7.1 Right to Access
You may request a copy of the personal information we hold about you at any time.
7.2 Right to Correction
If any information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
7.3 Right to Deletion
You have the right to permanently delete your Zedfo Partner account and request the erasure of your personal data. You can do this directly from within the App by navigating to: Settings → Account → Delete Account
7.4 Right to Restrict Processing
You may request that we limit how we use your data in certain circumstances, for example while we investigate a complaint.
7.5 Right to Data Portability
Where technically feasible and permitted by law, you may request a copy of your data in a structured, machine-readable format.
7.6 Right to Withdraw Consent
Where our processing is based on your consent (such as location data), you may withdraw that consent at any time through your device settings or the App's permission controls. Withdrawing consent will not affect any processing already carried out.
To exercise any of these rights, please contact us at the details provided in Section 13.
Notifications & Communications
8.1 Order Notifications
As a Zedfo Partner seller, you will receive push notifications for new orders placed at your store, order status updates and customer actions, and payment and payout confirmations. These notifications are essential to the operation of the App and cannot be fully disabled while your store is active.
8.2 Operational Communications
We may send you emails or in-app messages regarding account security alerts, policy updates or changes to these Terms, and important platform announcements.
8.3 Marketing Communications
We will only send promotional or marketing messages with your explicit consent. You may opt out of marketing communications at any time through the App settings or by contacting us directly.
Location Data
We may request access to your device's location to support store address setup and delivery zone configuration, and displaying accurate location details to customers.
Location access is optional and permission-based. You can manage location permissions at any time through your device's operating system settings. Revoking location access may limit certain features of the App.
App Permissions
To provide you with the full functionality of Zedfo Partner, the App requests access to certain device permissions. Each permission is used only for the purpose described below and is never accessed beyond what is strictly necessary.
Camera
Used for in-app video calling and capturing product photos. The camera is activated only when you initiate a video call or choose to capture a product image — never in the background.
Microphone
Used for real-time audio calls and the audio component of video calls. The microphone is activated only when you are actively in an audio or video call — never for recording in the background.
Notifications
Used for new order alerts, order status updates, payment confirmations, and important account and platform alerts. We do not send unsolicited promotional notifications without your explicit consent.
10.4 Permission Summary
| Permission | Purpose | Required for Core Features |
|---|---|---|
| 📷 Camera | Video calls & product photo capture | Partial — video calling & photo upload |
| 🎙️ Microphone | Audio calls & video call audio | Partial — audio & video calling |
| 🔔 Notifications | Order alerts, updates & account notices | Yes — essential for order management |
All permissions are requested transparently at the time they are needed. We request only the minimum permissions necessary and do not access any permission beyond its stated purpose.
Children's Privacy
Zedfo Partner is intended exclusively for users who are 18 years of age or older. We do not knowingly collect, store, or process personal information from individuals under the age of 18.
If we become aware that a minor has created an account or provided us with personal information, we will take immediate steps to delete that information and close the account. If you believe a minor has registered, please contact us immediately at the details in Section 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do:
- The "Last Updated" date at the top of this page will be revised.
- You will be notified through the App or via the email address registered with your account.
- For material changes, we will provide prominent notice and, where required, seek your renewed consent.
We encourage you to review this policy periodically. Continued use of the App after the effective date of any changes constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please do not hesitate to reach out to us. We are committed to responding to all privacy-related inquiries within 72 hours of receipt.
- 📧 Email: privacy@zedfo.com
- 🌐 Website: www.zedfo.com
- 📱 In-App: Navigate to Settings → Help & Support → Contact Us
Summary of Key Commitments
| Our Commitment | Status |
|---|---|
| We collect only necessary data | ✅ Yes |
| We store your data safely & securely | ✅ Yes |
| We share data with third parties for commercial use | ❌ Never |
| You can delete your account anytime | ✅ Yes |
| You can cancel orders | ✅ Yes |
| We send notifications for new orders | ✅ Yes |
| We verify all listed products | ✅ Yes |
| Children's data is collected | ❌ Never |
| Marketing messages without consent | ❌ Never |
| Camera used only during video calls & photo upload | ✅ Yes |
| Microphone used only during active calls | ✅ Yes |
| Notifications sent only for order & account purposes | ✅ Yes |
This Privacy Policy is effective as of April 08, 2026, and applies to all users of the Zedfo Partner mobile application.